PT Gam Privacy Policy: Your Data, Protected Always

1. Introduction

Welcome to PT Gam — one of the Philippines' trusted online gaming platforms. We operate at ptgam.app and offer a wide range of games including JILI Slots, Virtual Sports, Sabong, and more. As part of our commitment to Filipino players (our kabayan!), we take the handling of personal information with the utmost seriousness.

This Privacy Policy explains what personal information PT Gam collects, why we collect it, how we use it, who we share it with, and what your rights are as a user. This document is written to be as straightforward as possible — we want you to actually understand it, not just scroll past it.

By registering an account on PT Gam or using any part of our platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform.

2. What Personal Data We Collect

PT Gam collects personal data in several ways — directly from you when you register or transact, and automatically through your use of the platform. Here's a clear breakdown of what we collect:

Information you give us directly:

• Full name, date of birth, and nationality
• Valid government-issued ID details (for KYC/identity verification)
• Home address and contact number
• Email address used for account registration
• Payment details (GCash number, Maya account, bank account details — for deposits and withdrawals)
• Profile photo (if submitted for verification purposes)

Information collected automatically:

• IP address and approximate geographic location
• Device type, browser, and operating system
• Login timestamps and session duration
• Games played, bets placed, and transaction history
• Cookies and similar tracking technologies (see Section 7)

We only collect what's necessary. PT Gam does not collect data beyond what is needed to provide and improve our services, comply with regulatory requirements, and ensure platform security.

3. How PT Gam Uses Your Personal Data

Your personal information is used strictly for the following purposes:

• Account creation and management — to verify your identity, set up your PT Gam account, and keep it running smoothly.
• Processing transactions — to handle deposits and withdrawals through your chosen payment method (e.g., GCash, Maya, InstaPay, BDO/BPI/UnionBank).
• Customer support — to respond to your queries, resolve disputes, and provide assistance when you need it.
• Regulatory compliance — to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements as required by applicable Philippine law.
• Platform security — to detect fraud, suspicious activity, or unauthorized access to your account.
• Marketing and promotions — to send you updates about PT Gam promotions, bonuses, and new game releases (with your consent). You can opt out at any time.
• Responsible gaming — to monitor gaming behaviour and flag potential problem gambling patterns in line with our responsible gaming commitments.
• Platform improvement — to analyze how players use PT Gam so we can make the platform better for everyone.

4. Legal Basis for Processing

PT Gam processes your personal data on the following legal grounds:

• Contractual necessity — We need certain data to fulfill the service agreement with you (e.g., processing your deposits and withdrawals).
• Legal obligation — Philippine regulations require us to verify player identities and maintain transaction records.
• Legitimate interests — To protect PT Gam's platform from fraud and ensure a fair gaming environment for all users.
• Consent — For optional activities like receiving promotional emails or SMS. You can withdraw consent at any time by contacting support or updating your account preferences.

5. Who We Share Your Data With

PT Gam does not sell your personal data. Period. We do, however, share limited information with trusted third parties where necessary to operate the platform:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partners, and bank partners (BDO, BPI, UnionBank) need transaction information to process your withdrawals and deposits securely.
• Game providers — Providers like JILI Games may receive anonymized game session data to facilitate gameplay and resolve technical issues.
• Identity verification services — Third-party KYC providers may process your government ID details to confirm your identity during account verification.
• Regulatory authorities — We may be required by law to disclose information to relevant Philippine government agencies or gaming regulators.
• IT and security service providers — Our hosting and cybersecurity partners operate under strict data processing agreements and are not permitted to use your data for their own purposes.

All third parties we work with are required to protect your personal data and use it only for the specific purposes we've engaged them for. We do not share your data with marketers or advertisers outside of PT Gam.

6. How Long We Keep Your Data

PT Gam retains your personal data for as long as your account is active or as needed to provide you with our services. Specifically:

• Account and identity data is kept for the duration of your account plus a minimum of five (5) years after closure, as required by applicable Philippine regulations.
• Transaction records are retained for a minimum of five (5) years for anti-money laundering compliance.
• Marketing consent records are kept until you withdraw consent, plus a reasonable period for compliance documentation.
• Technical logs (IP addresses, session data) are typically retained for up to twelve (12) months.

When your data is no longer needed, PT Gam securely deletes or anonymizes it in accordance with applicable data protection standards.

7. Cookies and Tracking Technologies

PT Gam uses cookies and similar technologies to make our platform work better for you. Here's what that means in plain terms:

• Essential cookies — Required for the platform to function. These keep you logged in and ensure your session is secure. You can't disable these and still use the site.
• Analytics cookies — Help us understand how players navigate PT Gam so we can improve the experience. Data collected is aggregated and anonymized.
• Preference cookies — Remember your settings like language preference or notification choices.
• Marketing cookies — Used with your consent to show you relevant promotions. You can manage your cookie preferences in your browser settings.

You can control cookie settings through your browser at any time. Note that disabling certain cookies may affect how PT Gam functions for you.

8. Your Privacy Rights

As a PT Gam user and as a data subject under applicable Philippine law, you have the following rights:

• Right to access — You can request a copy of the personal data PT Gam holds about you.
• Right to correction — If your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — You may request deletion of your personal data, subject to our legal retention obligations.
• Right to data portability — You can ask for your data in a structured, commonly used format.
• Right to object — You can object to certain types of processing, including direct marketing.
• Right to withdraw consent — Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

To exercise any of these rights, email us at support@ptgam.app. We will respond within thirty (30) calendar days. In some cases, we may need to verify your identity before fulfilling a request.

9. How We Protect Your Data

PT Gam implements multiple layers of security to protect your personal information:

• TLS/SSL encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive data including payment details and identity documents
• Two-factor authentication (2FA) support for account access
• Regular security audits and penetration testing
• Strict access controls — only authorized PT Gam personnel can access personal data, and only on a need-to-know basis
• Incident response procedures in place for potential breaches

While no system is completely foolproof, PT Gam takes every reasonable measure to keep your data safe. We recommend that you also protect your own account by using a strong, unique password and enabling 2FA.

10. No Services for Minors

PT Gam is strictly for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account, we will immediately suspend the account and delete all associated personal data. Parents or guardians who believe their child has registered on PT Gam should contact us immediately at support@ptgam.app.

11. Changes to This Privacy Policy

PT Gam may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The date at the top of this page ("Last updated") always reflects when the most recent revision was made. We encourage you to review this policy periodically so you're always in the loop.

12. Contact Us About Privacy

If you have any questions, concerns, or requests related to your personal data and how PT Gam handles it, don't hesitate to get in touch. Our Data Privacy Officer can be reached at:

• Email: support@ptgam.app
• Website: ptgam.app

We aim to respond to all privacy-related queries within five (5) business days. For formal data subject requests, the response window is thirty (30) calendar days.